Refund Policy

Refund Policy

Elle's Boutique Paris by R2Commerce
Leeuwarden, Les Pays-Bas
Email: info@ellesboutiqueparis.fr

Refund and Return Policy

Thank you for shopping at Elle's Boutique. We are committed to providing high-quality products and excellent customer service. However, we understand that sometimes returns or exchanges may be necessary.

Please review this Refund Policy carefully before purchasing.

Return Eligibility

This return policy applies to all customers purchasing from Elle's Boutique.

Customers may return products within 30 days of receiving their order. Returns requested after this period may not be accepted.

To be eligible for a return:

  • Items must be unused

  • Items must be in original condition

  • Items must be returned in original packaging

  • Proof of purchase or receipt is required

Damaged, altered, or unsellable items may not be accepted.

How to Initiate a Return

To start a return or exchange, please contact us at:

info@ellesboutiqueparis.fr

Include:

  • Order number

  • Reason for return

  • Photos or video showing the product condition

If your return is approved, we will send return shipping instructions. Items sent without prior return authorization will not be accepted.

Return Shipping

Return shipments should be sent to the designated warehouse location (details will be provided after approval of your return request).

If the return is due to customer preference, the customer is responsible for return shipping costs.

If the return is due to our error (such as receiving damaged or incorrect items), Elle's Boutique will cover return shipping costs.

Shipping Requirements for Returns

When returning products:

  • Use a shipping method with tracking

  • Keep your tracking number for reference

  • We recommend choosing shipping insurance

Elle's Boutique is not responsible for lost packages without tracking information.

Damaged Items

Please inspect your order upon delivery.

If your item arrives damaged, please contact us within 24 hours of delivery and provide:

  • Photos or videos of the damage

  • Order details

  • Description of the issue

Quality concerns must be reported within 7 days of delivery. Reports after this period may not qualify for refunds or replacements.

Exchanges

Exchanges are subject to product availability.

If you wish to exchange an item, please specify this when submitting your return request.

Order Cancellations

Orders cannot be cancelled once placed, as processing begins immediately. For questions, please contact: info@ellesboutiqueparis.fr

Incorrect Orders

Although we carefully prepare orders, mistakes can occasionally occur.

If you receive the wrong product, you may choose:

  • Keep the item with a partial refund

  • Request a replacement item

Contact us with your order details to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you about refund approval status.

If approved, refunds will be processed to your original payment method within 5 – 7 business days.

Processing time from your bank or payment provider may vary.

If more than 7 business days pass after refund approval, please contact us at:
info@ellesboutiqueparis.fr

Customer Satisfaction

At Elle's Boutique, customer satisfaction is our priority. We strive to maintain a fair and transparent refund process.

If you have any questions, please contact us anytime.